Please note that CCBill is NOT DWW. When you subscribe for the DWW WEB CLUB through CCBill, we are totally unaware that you have done so, nor do we know anything about your credit card. We aren't involved in the charging process at all. CCBill is one of the most prominent American charging companies on the internet, reliably charging for more than 15,000 internet companies. Therefore when CCBill declines your credit card we cannot know the reason at DWW. In fact CCBill are not allowed by law to tell us the reason or anything about you or your credit card. The only people CCBill can tell are your credit card company, and the only person your credit card company can tell is you. Therefore DWW is unable to intercede on your behalf with CCBill. Only your credit card company can do that.
If CCBill declines your credit card, and you don't know why, there are many possible reasons, of which the following are the most likely, in our experience:
DWW offers a solution to those who are sure that their credit card MUST be valid and know that there are other reasons why their card was declined. We know from experience that the "decline" database of the internet charging companies is not 100% correct, and that on it are some credit cards which should not be there. We also know that some people get declined by CCBill just because of simple typing errors. As we have stated, we are unable to negotiate with CCBill on your behalf, in fact it is illegal for us to do so. So for those people we offer a solution:
You may obtain an Activation Key for the Web Club from DWW directly without involving CCBill. Since this process can only be done manually, it may take several hours, if not a day, before you receive your Activation Key by email. Please, please make sure that you submit a valid and accurate email address, otherwise we will be unable to email your Activation Key!!
If you want to use this second (but not instant) method of obtaining a DWW Web Club access, please visit our website at www.dwwgalaxy.com and enter the secure "online store" there. Click on the symbol "Order Activation Key" and you may order your Web Club Activation Key from there. In this case CCBill is not involved. If your credit card is OK it will get charged by us directly and you will receive your Activation Key without any problem.
If all these attempts fail then you might also try to contact us at dww(at)dwwgalaxy.com.
18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement
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